Concrete help to make the best use of Arexons products
Arexons combines performance, ease of use and safety with a constant commitment to communication and user information. In fact, the ability to use a product correctly is often as important as the very quality of the product: for this reason, Arexons undertakes to supply products of great value with painstaking user instructions, making them also available online.
Sometimes, however, instructions are not enough, especially for those who do not deal with car care professionally: extra help may be required, possibly with pictures, to clarify the best method to use a detergent or engine liquid.
That is why Arexons has introduced “the experts”, who explain the various uses of the products with a multimedia approach – the videos are complemented by articles and pictures – in a simple and straightforward language and why not, with some wisecracking. Despite the informal tone and the ability to communicate with all types of public, the experts are actual brand ambassadors, the public face of Arexons, spokespersons for the know-how and technologies we developed. A useful and friendly guide on product use, without ever neglecting professionalism.
Vanessa, a DIY expert, together with Daniele, a true car care enthusiast, take the calls at the call centre, which is fundamental for direct management of the daily problems of our customers, who are supported step by step to guarantee the best use and the most information on Arexons products.
The digital evolution of Arexons Experts:
In 2014, thanks to market research commissioned to IRI, Arexons found that more than 40% of consumers expressed the need to receive more information on Car Careproduct use.
The idea of the “Concierge” service was born
In 2015, the idea of the Car Care “Concierge” became reality: An exclusive service available through a freephone number, a live chat and an e-mail reply service to send pictures and videos.
In 2016 the“Call the expert” service was expanded with the creation of the APP for smartphones.
Furthermore, the Svitol family products were also covered by the service.
An active Chat on the website to answer all your requests.
Free consultancy by calling the specific freephone number
A live chat with the experts directly on the Arexons website
Many functions to meet all your needs
Ask the Experts
Service available only for Italian and Spanish market
To get any kind of information on which product.
Tutorials to make the best use of Arexons products
Taking care of the car means spending less, avoiding unpleasant surprises and preserving the value of your car. To do so, you need the right products, advice to use them correctly and a little perseverance.
Arexons helps you on all fronts with products for car interior and exterior care, for basic engine maintenance, with user tutorials and with the ‘Ask the experts’ application.
Detergents, anti-mould and rust treatments, putties, enamels and paints: private owners and professionals know they can rely on highly efficient products, resulting from decades of research and development, which are safe and easy to use.
Arexons is the key player in industrial maintenance with specific products to lubricate, treat and protect surfaces, mechanical and electrical systems in the most diverse sectors.